How this desk is working
Counted from files people lodged on this portal — not typed in by an officer. When a case closes or goes to a higher authority, these numbers move.
Counting…
Desk pulse
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grievances registered on this desk
- Closed on time— · 0%
- Closed late— · 0%
- Still open— · 0%
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Registered so far
Every grievance saved in this desk.
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Still open
Files that have not been marked resolved or closed.
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Average time to resolve
From the day a file was lodged to the day it was closed.
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Delayed
Still open past the expected days for that case, or closed after that time.
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Fulfilled on time
Closed within the expected days for that department.
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Taken to higher authority
Appeals filed after a closure.
Departments
Where complaints are going
Same files, split by the desk that received them.
No grievances on this desk yet.
How these numbers are counted
Registered so far
Every grievance saved in this desk.
Still open
Files that have not been marked resolved or closed.
Average time to resolve
From the day a file was lodged to the day it was closed.
Delayed
Still open past the expected days for that case, or closed after that time.
Fulfilled on time
Closed within the expected days for that department.
Taken to higher authority
Appeals filed after a closure.