Voice

Lodge a grievance by voice

Sahayak listens in your own language, then helps you describe the problem before you lodge it here.

Speak in Hindi, English, or mixed
Sahayak drafts the subject and department
You review before anything is saved

Start lodging

Register / Login

Access your dashboard to lodge and track grievances.

View Status

Check progress with your registration number.

Contact Us

Nodal officers, helpline, and department contacts.

Open contacts

Jan Samarthan · Community-powered

How do you want to start?

File for yourself, help someone who cannot type, or back a shared problem nearby. You will sign in first. Support lifts priority only after it is verified.

Verify-before-push

Flagship

I'm helping someone who can't type

CSC operator, family, or neighbour — file by voice for an elderly or non-literate citizen, capture consent, and lodge it in their name.

Voice-ledConsent capturedMultilingual

Start assisted filing

For myself

File in my own name

Start a fresh public grievance by voice or form.

Start filing

For my area

Back a problem near me

Join an existing complaint — on-site or remotely.

Find nearby

Transparency

How this desk is working

—

Registered

—

Avg. resolve

—

Delayed

—

On time

—

Appeals

Any Grievance sent by email will not be attended to / entertained. Please lodge your grievance on this portal.

About the portal

About CPGRAMS

Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all the Ministries/Departments of Government of India and States. Every Ministry and State have role-based access to this system. CPGRAMS is also accessible to the citizens through standalone mobile application downloadable through Google Play Store and mobile application integrated with UMANG.

Updates

What’s New

Good to know

Issues which are not taken up for redress

RTI Matters
Court related / Subjudice matters
Religious matters
Grievances of Government employees concerning their service matters including disciplinary proceedings etc. (except those covered under DoPT OM No. 11013/08/2013-Estt.(A)-III dated 31.08.2015)

Note 1. If you are not satisfied with the redressal of your grievance, you may take it up with the Directorate of Public Grievances (DPG), Cabinet Secretariat. Click here

Note 2. Government is not charging any fee from the public for lodging of grievances on this portal. Money, if any, paid for this purpose is going only to M/s CSC e-Governance Services India Limited.